"I can’t see the dynamic password when I go to the bank to handle business. Can I change it into a solid state? I can’t sign, can I press my handprint? Relevant documents cannot be read, can you provide manual assistance … …” A few days ago, Ma Jingyang, chairman of Shenzhen Blind Association, put forward his own ideas at the symposium on barrier-free services for banks and financial institutions in Shenzhen.
Recently, when Zhou Yunpeng, a blind singer, opened an account with a personal debit card in a Shenzhen branch of Bank of China, the bank staff refused to do so because of his "lack of capacity for civil conduct". This incident caused widespread discussion in society and triggered social reflection on the construction of "barrier-free environment".
Many disabled people like Zhou Yunpeng want to "walk freely" in their daily lives like ordinary people, but they suffer from the environment around them that has not paved the way for them.
Information accessibility is worthy of attention.
"People take it for granted that barrier-free environment is specially built for people with disabilities. In fact, accessibility includes three levels: accessibility of hardware facilities, accessibility of information communication and accessibility of human environment, which is aimed at the whole society. " Yu Guanbin, president of Shenzhen Barrier-free Environment Promotion Association, said.
In addition to physical accessibility, the promotion of information accessibility is worthy of attention in the current mobile Internet era.
On April 12, Wang Mengqi, a visually impaired person, held his mobile phone to his ear in one hand and slid the screen of his mobile phone in the other. With the clicking and sliding of his finger, the mobile phone screen reading software read out what he clicked at a very fast speed. All this is attributed to the information barrier-free construction. At present, Wang Mengqi is an IT engineer of Shenzhen Information Accessibility Research Association. Here, he found his own place to help more visually impaired people "see" the world through the Internet.
"Blind people can’t use ordinary mobile phones, computers and other information equipment; However, the current technology can help them to interact with devices by listening and get information. My job is to test the information accessibility of various client applications, and submit the problems found and optimization suggestions. " Wang Mengqi said proudly.
"In this world, if there is an information barrier-free engineer, it will open a door to mainstream society for more visually impaired people." In 2014, Wang Mengqi resigned from his job as a massage doctor regardless of his family’s opposition, and came to Shenzhen from Henan alone to find his dream.
Deng Zhixin, vice president of Shenzhen Barrier-free Environment Promotion Association, believes that barrier-free service is a matter of consciousness. "Some healthy people often don’t know how to do it. Even sometimes providing help that disabled people don’t need in a high-profile way is also an obstacle at the humanistic level. "
Barrier-free humanistic environment is the ultimate goal.
The experience of Zhou Yunpeng, a blind singer, is not the end. This incident triggered the banking industry to reflect on the service mode and service level of special needs groups. On April 17th, Shenzhen Banking Regulatory Bureau and major banks cooperated with the Municipal Disabled Persons’ Federation to hold a forum.
On the same day, the Municipal Banking Consumer Rights Protection Promotion Association and the Municipal Barrier-free Environment Promotion Association reached a cooperation intention. In the future, a series of barrier-free knowledge training on the financial system will be held, and a long-term communication mechanism will be established to prepare a barrier-free service guide for banks.
In recent years, negative news about the barrier-free environment, such as serious occupation of blind roads and discrimination against disabled people, is common. This is the result of the imperfect construction of barrier-free humanistic environment. Humanistic environment is an invisible environment hidden in society, and it is a concern for human nature of social individuals. Yu Guanbin believes that building a barrier-free humanistic environment is the ultimate goal of barrier-free construction.
Chen Lei, deputy director of Shenzhen Barrier-free Environment Construction Supervision Corps, believes that apart from the banking system, many service systems at present also lack humanized consideration for vulnerable groups, which leads to the disabled people not being able to integrate into society and enjoy the conveniences of modern life like ordinary people. "It’s not that the public is unwilling to help the disabled, but that they don’t know what help the disabled really need." Chen Lei said.
It is understood that during the "Thirteenth Five-Year Plan" period, Shenzhen plans to build the first comprehensive barrier-free city in China. At present, the renovation of disabled parking spaces, the installation of pedestrian traffic lights and other obstacle-free space environment are also progressing in an orderly manner.
"I hope that in the future, all walks of life can provide better public services for groups with special needs, including the disabled, and promote the further development of barrier-free construction, from hardware facilities to information exchange to human environment, which can achieve real barrier-free." Yu Guanbin said. (Reporter Liu Youting Intern Zhou Meilin)