Highlights of Tik Tok Summer Song Festival: Who is your summer super idol?

Mirror entertainment originality

Wen Miao Liang Jialie

Editor Zhang Fengyi

Close your eyes and there will be summer in your ears!

 

On August 3rd, the band’s special online song performance with the theme of "Give the band another summer" kicked off the Tik Tok Summer Song Festival, and also brought the fans back to the hot summer with the band.

When the fans made a wish "Want to go to the seaside" in the barrage of the live broadcast room, the summer invasion planning band immediately pulled them into the artistic conception of music fantasy with a song "Want to go to the seaside"; When the tour group band sang "The Lost Song", the fans seemed to follow the song back to those lost summers; Hedgehog Band, who finally appeared on the stage, filled up the heat of the performance. When the live broadcast room unlocked the encore "Trains Going Beyond the Clouds, Dreams Are Sleeping in the Nine Clouds", the barrage was screened by "YYDS the Hedgehog".

Different from the past, in this performance, Tik Tok adopted vertical screen live broadcast, the stage designed based on the characteristics of vertical screen live broadcast, and the lens language more suitable for the visual requirements of vertical screen mode, all of which made the fans who interacted with each other across the screen more empathetic and immersed. "Help! You can feel the momentum of the whole audience burning through the screen. Shake it quickly." In the live studio of Tik Tok, countless audiences went crazy with the band’s drums.

 

This summer, Tik Tok Summer Song Festival not only gathered three major bands, namely Hedgehog Band, Tour Group Band and Summer Invasion Planning Band, but also invited Tik Tok musicians, Nana Ou-yang, Fish Dining, Chen Li and other big stars. Through the Summer Song Festival, Tik Tok hopes to bring a beautiful summer full of musical memories to the fans.

 

This time, the theme of Tik Tok Summer Song Festival is "Summer has changed, we did it!" It explains the agitation and impact brought by the collision between summer and music. However, in a number of theme performances with different styles, Tik Tok Summer Song Festival has both the burning of hormones and the feelings and gentleness that can evoke memories of a generation’s youth.

In the post-epidemic era, the demand for online performances only increased. At the beginning of last year, Tik Tok was one of the earliest platforms that entered the field of online performances. The deep accumulation of entertainment resources, the deep cultivation of entertainment ecology and the technological innovation of online performance dimension support the long-term layout of Tik Tok. From the sofa concert to DOULive, the enrollment of dragons in Deyun Society, from the live performance of stars to the Live Summer Song Festival where stars and big coffees gather, the online entertainment market in Tik Tok has been continuously attacking.

 

Those summer days and youth hidden in music

 

This year, without the performance of popular bands, fans who are used to the company of bands are somewhat lonely, but in the "Tik Tok Summer Song Festival", three treasure bands meet the public again. They sang classic songs that fans are familiar with and talked about stories related to music and bands in the live broadcast room, which filled the fans’ regrets about summer.

 

In the band’s special performance, the summer invasion planning band is popular but not conventional. Their style is as light and clear as ever, and a song "Want to go to the seaside" is perfect for lazy summer days. The tour group band with fresh breath in rock and roll still sings softly and delicately, and their "Gone Songs" and "Will Always Be There" seem to soothe everyone’s inner anxiety and anxiety this summer; The scene in Hedgehog Band is always full of calm strength and charming truth. When the melody of "The train is sailing beyond the clouds, the dream is quiet in the sky" sounded, the barrage was immediately screened by "Forever Young, Forever Tears".

Some people say that summer can’t be without bands, but in fact, it is "summer can’t be without music".

 

In addition to the special performance of "Give the Band Another Summer", the Tik Tok Summer Song Festival has also been officially announced by Tik Tok musicians’ "One Chorus Bar" special performance, Nana Ou-yang’s "This summer, Nana is so different" special performance, Fish Ding’s "Let’s all set off again" and sing loudly at the end of the world "Special performance" and Chen Granule’s new song "Long Holiday,’ Granule’ Start".

 

Among these musicians, Tik Tok musician, who specializes in "One Chorus Bar", is well known to the outside world in recent years because of his vibrato songs. Nana Ou-yang is a cello girl that the new generation likes and a new idol with sweet and cool style. Minced fish is loved by the younger generation because of its unique temperament and gentle style different from pop bands; Chen Li is the earliest musician in the field of folk songs, and is praised by the outside world for his flamboyant personality and musical style.

It can be said that behind the lineup of Tik Tok Summer Song Festival, there is actually the evolution of Chinese music, from the classic era when people are crazy about pop music; To the era of circle music in which folk songs, rap and bands became popular; In the era when musicians grew up with short videos and other multi-platforms, they were all included in this concert. The content style and the extension of the audience are beyond imagination.

 

Rock, lyric, healing, folk songs, Tik Tok Summer Song Festival accommodates a variety of music styles, and will also attract fans with different preferences, such as popular fans who like pop music, Wen Qing who loves folk songs, and the younger generation who are obsessed with rock and band culture. It can be said that the concert brought together Tik Tok musicians, Nana Ou-yang, Yu Ding-ke and Chen Li, and actually achieved a multi-directional satisfaction for old fans, new generations, the public circle and the minority circle.

The theme of many concerts is different, and the content planning has its own characteristics. If the band’s special performance is passionate, it is also more able to poke the Miocene generation; Tik Tok Musicians’ Concert is a dialogue with young people who love pop. Nana Ou-yang’s special performance conveys the young generation’s spirit of exploring "their own possibilities"; The special style of diced fish is relatively fresh, focusing on nostalgia and cure of youth; Chen Li’s special session emphasizes the state of mind of not going with the flow and finding oneself.

 

Different music styles and different themes express different music stories and emotions. Music fans are immersed in them and move with their hearts, and the feelings and resonance they get are naturally "personal". It may be a spiritual sustenance, an outlet to relieve real pressure, or a pursuit of the other side of themselves.

 

"saver"

During the May Day holiday this year, even Haoran Liu complained on the Internet that he couldn’t get tickets for the music festival, which shows how eager the public has been overstocked for more than a year after the epidemic. However, despite the surge in the number of May Day holiday music festivals, it is still in short supply. Now the small-scale recurrence of the epidemic has cast a shadow over offline music performances in the second half of the year.

 

At this time, online music performance has become the best form to comfort fans, which can not only meet the needs of fans, but also create performance opportunities for musicians. After gaining an insight into the current market situation, Tik Tok held this natural summer song festival, relying on the long-accumulated ability of integrating entertainment resources and the long-term construction of entertainment ecology.

In recent years, the accumulation of star resources on the platform of vibrato has become more and more profound. Apart from the performance guests of this summer song concert, both Andy Lau, a national goddess such as Zhao Liying and Yang Yang, and new idols such as YiBo, Zhao Lusi and KUN have now settled in Tik Tok. Therefore, in the creation of any music IP or entertainment IP, there is no shortage of star resources in Tik Tok.

 

Judging from the entertainment content construction in Tik Tok, in the music track, the entry of national musicians such as G.E.M. and the rise of original musicians in Tik Tok have gradually cultivated the music consumption habits of Tik Tok users, such as "First Kiss" and "My Lover Missed" and other explosive singles, which were "caught fire twice" by Tik Tok.

 

Outside the music track, Tik Tok continued to improve the film and television ecology in the promotion of explosive films such as The Wandering Earth, My People,My Country and Ne Zha; The DOU Live live broadcast brand launched by the platform serves different forms of entertainment such as music, film and television announcements, idols and live scenes; As well as personal live broadcast brands and memorial day live broadcast content that cooperate with stars such as Zhang Zhehan and Bai Jingting, are gradually cultivating the consumption habits of pan-entertainment content of users in the station.

Nowadays, the entertainment ecology in Tik Tok has matured. The ever-expanding ranks of stars, content officials and talented people together form the moat of Tik Tok’s content creation and hot spot fermentation, while hundreds of millions of users of the platform are consumers and disseminators of massive entertainment content. At the same time, Tik Tok has ensured the imagination and vitality of its own entertainment ecology through the continuous and rich operation and play methods such as DOULive, star live performance, star entry ceremony, challenge and star birthday party.

 

The profound accumulation of star resources, a large number of entertainment content consumers and a sound entertainment ecology are all the emboldened features of Tik Tok’s "Save the Bureau" this time. In addition, Tik Tok’s technical advantage in the field of online performance is also the key for musicians to choose Tik Tok.

 

In addition to the stage innovation and technical innovation around the vertical screen mode, the behind-the-scenes team of the special performance hosted by Tik Tok in this concert is also luxurious. On the main creative team, there are not only the production team of top concert projects, but also Zhao Bojun, the director of Yang Kun, as the general director, and Mu Yongjie, who has served as the music director of star concerts such as Jay Chou and Hebe Tien, as the music director of the song club; As for the directing team, Tik Tok invited the mainland head label Ji Shuzhai who had served many stars such as KUN, Chris Lee and Wang Jia.

The gathering of music café s and luxury production teams is the embodiment of Tik Tok’s ability of resource precipitation and resource integration in the entertainment field.

In the traditional cognition of the outside world, Tik Tok has always been labeled as a "short video platform", but its value is not as simple as "watching short videos". In the process of constructing the entertainment ecology by subdividing the tracks such as movies, music and variety shows, Tik Tok is establishing cooperative relations with more and more stars and people in the industry. As a result, the resource integration efficiency of Tik Tok in building different entertainment IP is becoming more and more efficient.

 

"Turn around" after a natural course.

This "Tik Tok Summer Song Festival" is an attempt by Tik Tok to pay for live broadcast of online music performances.

At the beginning of 2020, soon after this new form of online performance was spawned by the epidemic, the industry discussed whether this form was a short-term substitute or a new species with long-term value, and its profit model. At that time, many online performances sponsored by platforms had begun to try paid forms, which was not difficult to understand, because both the survival of musicians and the cost of organizing these online performances by platforms needed funds to support them.

 

It is true that fans will pay for music, but it is undeniable that online performances are really green at the beginning, and the rough performance scenes, the beauty of the dance and the singleness of content planning have all been complained by fans. This may also be the reason why Tik Tok has been holding its ground while other platforms are exploring the paid live broadcast mode.

 

In the past year, after many online performances such as Karen Mok Christmas Concert, the level of dance beauty and content planning in the field of online performances in Tik Tok continued to improve and became more professional. At this time, Tik Tok set his sights on paid live broadcast. It’s a sign of patience to talk about payment after being experienced, and it’s also a platform’s due respect for musicians and fans.

Although the online performance form is a product forced by the epidemic, in the new era of Internet of Everything, the offline music market is facing a growth bottleneck, and the online performance market will surely exist for a long time and continue to mature and become a supplement to the offline performance market. Nowadays, it is beneficial for the sustainable development of online performances to explore the payment for live broadcast in Tik Tok.

 

First of all, once the reproducible monetization method is explored online, it may drive more musicians to invest in the online performance market, thus promoting the diversification of online performance content, attracting more users to pay for online performances, and making the online market bigger and bigger. Secondly, the opening of the road to online income generation also means that the platform can have more confidence in scene selection, dance beauty upgrade and the invitation of the behind-the-scenes creative team, so that online performances can continuously break through in technology and aesthetics.

 

It has always been said that the advantages of online performance are limited by scenes and time, low cost and easy operation. However, judging from the quality of the Christmas concert in Karen Mok and the special performance of the summer song band, the online performance created by Tik Tok is exquisite and on par with the offline performance. It can be expected that once the payment mode is formed, it will also help Tik Tok to accelerate the goal of specialization and refinement in the creation of online performance IP.

Whether it’s a long-term sustained effort in the entertainment ecology, or this time, when the conditions are ripe, it’s a safe way to try to pay for live broadcast. Tik Tok is influencing the development of the industry through its own entertainment ecology and entertainment content layout. Just like before the appearance of DOULive, there were few platforms in the market to build professional brands and comprehensively integrate online resources to combine major entertainment scenes with live broadcasts. Just like before the appearance of this summer song concert, there were few platforms to plan such online performances with large star lineup, rich theme settings and strong behind-the-scenes team.

 

Today, Tik Tok’s weight in the entertainment industry is increasing step by step. On the surface, both the Tik Tok Summer Song Festival and the entertainment IP created by the previous platform are point-like layouts in Tik Tok, but from a deeper perspective, the impact radiation brought by these point-like layouts is reticular and long-term. Because of the spread of the influence of these entertainment IP, it will attract more stars and people in the industry to join in the creation of entertainment content and the construction of entertainment ecology in Tik Tok.

 

Unconsciously, the penetration of short video platform in the entertainment industry is getting higher and higher, and it is changing the imagination of entertainment content with its own unique advantages. It can be expected that after this summer song concert, Tik Tok’s ability to integrate star resources and entertainment ecology will be further precipitated and strengthened.

 

Geely’s "Xunzi" was listed on the backdoor, and the first share of China Automotive Intelligence was born in the United States.

(Text/Pan Yuchen Editor/Zhou Yuanfang) Geely Group has its fourth listed company, and this time it is the first share of China automobile intelligent enterprises in the United States-Yikatong.

On December 21st, Yikatong Technology, a travel technology company, and COVA Acquisition Corp, a public special purpose acquisition company, jointly announced that the previously announced merger transaction had been successfully completed on December 20th. The merged company will retain the company name of "Yikatong Technology", and its shares and warrants will be traded on the Nasdaq Stock Exchange on December 21st, with the stock codes of "ECX" and "ECXWW" respectively, making it the first China automotive intelligence start-up to land in the US stock market.

Through this transaction, Yikatong Technology is expected to raise 368 million US dollars (about 2.57 billion yuan), including COVA’s cash trust of 300 million US dollars. The funds raised will be used to accelerate technology development and launch new products, support strategic acquisitions and investments, and build a global business growth path and achieve the goal of becoming profitable in 2024.

Earlier in May this year, Yikatong Technology had reached a merger agreement with COVA. The transaction was approved at the extraordinary general meeting of COVA shareholders held on December 14th.

Yikatong Technology is listed on Nasdaq. Image source: Yikatong Technology

According to the prospectus disclosed by Yikatong Technology, the company’s revenue in the first three quarters of this year was 2.03 billion yuan and its gross profit was 563 million yuan. However, after deducting R&D expenses, administrative expenses and interest expenses, the net loss amounted to 801 million yuan. External financing has become a key factor for the company’s sustainable operation.

According to the data of enterprise investigation, before the merger and listing of Yikatong Technology, it had gone through seven rounds of financing. In addition to Geely Holding Group, the investors also included Changjiang Industrial Fund, Baidu, Funeng Technology and Suzhou Xiangcheng Venture Capital. Among them, the announced A-round financing amounted to RMB 1.3 billion, and the A+ round and B-round financing amounted to US$ 200 million and US$ 50 million respectively.

Yikatong Technology is not the first Geely Group investment company that intends to land in US stocks. Just in early December, Geely Automobile’s high-end electric brand Krypton submitted a draft registration statement for possible initial public offering to the SEC. According to Reuters and other media reports, the IPO is expected to raise more than $1 billion.

At present, there are four listed companies under the Geely Group. In addition to Geely Automobile, which landed in Hong Kong stocks earlier, Polar Star and Volvo have also landed in the US and Sweden markets this year.

The "first son" of Geely family

As a company specializing in automotive intelligence, Yikatong Technology, established in 2017, is a pioneer among its peers, and has been imbued with a strong "auspicious color" since its birth.

The two co-founders of Yikatong Technology are Li Shufu, Chairman of Geely Holding Group, and Shen Ziyu, former Vice President of Geely Research Institute. When a merger agreement was reached with COVA in May this year, Li Ni, the daughter of Li Shufu, also appeared in the list of new directors of the company.

Yikatong Technology Image Source: Yikatong Technology

Like his elder brother Li Xingxing, Li Ni has been expanding his participation in the cause of Geely in recent years. As early as 2016, Li Ni bought and sold shares of listed companies many times during the listing and transfer of *ST Qianjiang’s equity. Later, Geely Holding Group spent 1 billion yuan to purchase *ST Qianjiang’s equity in June of that year.

Just in August this year, Xingshengzhou Technology purchased 171 million shares of Chengxing Industrial Group, the controlling shareholder of ST Chengxing. According to ST Chengxing’s announcement, Xingshengzhou Technology is a limited partnership jointly established by Yaoning Technology and Oriental Assets. Li Xingxing and Li Ni hold 95% and 5% shares of Ningbo Chunhua Qiushi Technology, the largest shareholder of Yaoning Technology, respectively.

The insiders believe that the reason why Li Shufu’s family is willing to hold a company with operational difficulties is the phosphorus chemical industry that ST Chengxing is engaged in: the phosphate produced by the latter is the core raw material for automobile power batteries.

Similarly, Yikatong Technology, as a company born in line with the trend of automobile intelligence, can be called Geely’s "pro-son".

Since its establishment, Yikatong Technology has mainly provided intelligent and networked services for Geely, Lectra, Proton and other "Geely" automobile brands, including digital cockpit, active safety electronic products, unmanned sensors and controllers, and the operation services of the vehicle networking cloud platform and big data platform. For example, the GKUI car-machine interconnection system widely used in Geely models comes from Yikatong Technology.

GKUI Image source: Geely Holding Group

Prior to this, emerging business modules such as intelligent cockpit and vehicle-machine interaction have been regarded as shortcomings by many Geely users.

Even as a high-end electric brand, its car system has been criticized by many car owners since the delivery of the first batch of models. Although on the hardware level, Geely temporarily calmed the storm by investing more than 300 million yuan to replace the car chip with higher performance; However, in the software, a common shortcoming of traditional automobile manufacturers, Geely seems to have a lot to check and fill.

And this task is also naturally delivered to the hands of Yikatong Technology.

Yi Yatong set up a new company, including AI software development.

On February 26 th, Tianyancha showed that Shenzhen Yitongxing Marketing Technology Co., Ltd. was established recently with a registered capital of 10 million yuan, and its business scope includes: technology intermediary services; Development of artificial intelligence application software; Social and economic consulting services, etc. Tianyancha’s equity penetration shows that the company is jointly held by Shenzhen Yitong Digital Innovation and Development Co., Ltd., a subsidiary of Yiyatong.

 

33 points, 11 boards and 15 assists! Let him play the NBA, which is also quite explosive.

[Are you moved to see him play ball? Dare not move! 】

Tell you a special basketball game.

Pacquiao, who is only 1.69 meters tall, scored 33 points, 11 rebounds and 15 assists in a basketball game.

Yes, you are right, that is the world-class champion Pacquiao with Mayweather divine retribution.

Pacquiao founded MPBL League (Mahalika Philippine Basketball League) in 2017.

The MPBL League is different from the Philippine Professional Basketball League (PBA). It started as a semi-professional league and officially turned into a professional league in 2021. A total of 29 teams participated, including 15 teams from the north and 14 teams from the south.

On the all-star weekend of MPBL League, Pacquiao, as the boss, personally went off to participate in the management competition. As you can see, Pacquiao’s whole game was like a devil from heaven, and he was really a god of wealth on earth.

Perfect interpretation

All the executives who participated in the competition were prodigies with hands and eyes and insight into the world. Of course, they were afraid to move when they saw the boss doing whatever he wanted.

There is not only a deterrent to the boss’s ability to spend money, but also more consideration for his own life safety.

Look at Pacquiao’s appearance. If you dare to defend him, I feel that he will switch to boxing mode at any time, and one punch will make you honest.

However, Pacquiao’s basketball level is really unique in the management.

You see, it’s not an exaggeration to say that he is Dancsics.

It’s three points too far, saying that he is Curry in the Philippines. Who is for it and who is against it?

The silver saddle shines on the red horse, and it steps like a meteor. This is self-defeating, saying that he is McGrady in the Philippines. Is there anything inappropriate?

There was no wine in his back, but I was as drunk as a dog.

It is really appropriate to say that the Philippine boss is picturesque!

This dazzling dribble behind, the layup of the big windmill under the basket, Irving in the Philippines, Duncan in the Philippines.

No kidding, in Pacquiao’s basketball game, I learned not only the correct way to play with leaders, but also the love of basketball flowing in Pacquiao’s boxing blood. Pacquiao’s playing proved that basketball and boxing are an inseparable whole.

We are all discussing what is the international advanced basketball, and I think boxing basketball is it! ! !

Pacquiao is a great boss who really loves basketball, understands basketball and gives it a new definition!

By the way, General Manager Pa, when can I start work?

0 tolerance! Guangdong players were criticized, and Du Feng showed his attitude.

0 tolerance! Guangdong players were criticized, and Du Feng showed his attitude.

In the Chinese Basketball Association Professional League (CBA), Guangdong team lost to Guangsha team. Losing was not terrible in itself, but the performance of the team made Guangdong head coach Du Feng very dissatisfied and criticized the players. He pointed out that the players lacked fighting spirit and didn’t try their best in the game, which led to the result of defeat. As the leader of the team, Du Feng has high requirements for the team’s performance, so he made it clear that he will take severe measures to evaluate and correct the players’ performance and will never tolerate such performance.

As a professional basketball player, everyone has the responsibility and obligation to fight for the team. Especially in difficult times, we should keep fighting spirit and fighting spirit. Du Feng believes that players should go all out in the game, not only for their own honor, but also for the team and fans. Therefore, he will not tolerate the players’ lack of fighting spirit and fighting spirit. Du Feng said that this is the philosophy and culture that the Guangdong team adheres to, and only in this way can it bring victory and honor.

Regarding the future of Guangdong team, Du Feng expressed his confidence in the team. He believes that the players can show better strength and mental outlook in the next game and win. Du Feng’s attitude and performance have been supported and recognized by the fans. His remarks show his concern and management ability for the team, and more importantly, he shows the quality of a good leader. Du Feng not only performed well on the field, but also had very high requirements and abilities in managing the team.

Du Feng’s performance also reminded other CBA teams and players. He told them that only by keeping fighting spirit and fighting spirit in the competition can they win. Not only the players, but also the coaches and management need to be strict in managing the team to ensure that the team can win and honor. This attitude and performance is a good example for the basketball circle in China and the whole sports circle in China.

In short, Du Feng expressed strict requirements for the performance of Guangdong team, and said that he would never tolerate players’ lack of fighting spirit and fighting spirit. His attitude and performance have been supported and recognized by the fans. This kind of attitude and performance is the quality that a good leader should have, not only to perform well on the field, but also to have very high requirements and abilities in managing the team. Du Feng’s criticism shows his concern and management ability for the team, and he firmly believes that only through fighting spirit and fighting spirit can we win. This attitude and performance is a good example for the basketball circle in China and the whole sports circle in China.

Guangdong team is one of the most successful teams in CBA history. They have won many championships and awards. However, the victory is not achieved overnight, and the players need to go all out in every game. Du Feng’s criticism reminds the players that they must keep fighting spirit and fighting spirit, which is the philosophy and culture that Guangdong team adheres to, and only in this way can they bring victory and honor. Du Feng’s attitude and performance will also inspire the players to work harder in future competitions and strive for more victories and honors for the team.

How to treat manual quality inspection and intelligent quality inspection?

The purpose of intelligent quality inspection is to replace manual inspection with robots and help enterprise managers solve the problem of manual quality inspection. Compared with manual work, intelligent quality inspection can reduce the labor cost by more than 90%, improve the quality inspection efficiency, and achieve 100% full coverage, which brings a new management mode to the customer service center.

What does traditional quality inspection depend on? The naked eye, experience. Problems: different quality inspection standards, low efficiency and low coverage.

Only 1%-2%. With the increase of business volume of enterprises, quality inspectors can’t detect every recording and record, and usually adopt sampling method, which is easy to miss inspection, not only ignoring a large number of work recordings, but also leading to the lack of representativeness of quality inspection results.

Generally, the fastest time for manual quality inspection is the next day to conduct sampling inspection on the recordings or records of the previous day, so managers cannot find problems at the first time and deal with risks in time.

Changes in indicators and business are not linked to quality inspection in time, so it is impossible to find possible problems in time and intelligently.

The results of manual quality inspection are limited by the subjective thinking and professional judgment of quality inspectors, and different quality inspectors have different testing standards, which leads to the lack of objectivity of quality inspection results.

What does AI quality inspection depend on? Constantly optimized AI capabilities. From human to AI, there are many changes: reducing labor costs, improving coverage, unifying testing standards, and improving efficiency … The emergence and application of artificial intelligence (AI) technology has made it possible to make up for the shortcomings of manual quality inspection.

  • Improve the efficiency of manual quality inspection

Solve the problems of low sampling rate and low efficiency of manual quality inspection, and the quality inspection coverage rate is 100%, which greatly improves the quality inspection efficiency.

  • Improve the skills of employees

Complete dimension evaluation, analyze and extract effective skills in high-quality voice cases, and improve business skills through employee learning and training.

  • Comprehensive business public opinion analysis

Mining users’ high-frequency problems, quickly finding and feedback, is convenient for managers to formulate effective strategies before risks are formed, thus curbing the scope of influence and optimizing service strategies.

  • Improve customer satisfaction

Solve the feedback problem, improve customer satisfaction, effectively discover the knowledge that customer service lacks, help customer service improve service quality, and improve customer service satisfaction. Excavate high-frequency problems, feed back to business optimization practice, and effectively reduce customer complaint rate.